Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. As a UK-based gambling operator licensed by the UK Gambling Commission, we are committed to transparency regarding data collection practices while ensuring compliance with applicable data protection regulations including GDPR and the Privacy and Electronic Communications Regulations.
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our casino website. These files contain information that helps us provide you with a personalised gaming experience, maintain security standards required for online gambling operations, and ensure compliance with UK gambling regulations. Cookies may be stored temporarily during your session or permanently until you delete them or they expire.
Similar technologies we employ include web beacons, pixel tags, and local storage objects that serve comparable functions to traditional cookies. These technologies enable us to track user behaviour, prevent fraud, and maintain the integrity of our gaming platform in accordance with UK gambling industry standards.
2. Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, account authentication, and secure payment processing during deposits and withdrawals
- Performance Cookies: Collect anonymous data about website usage, game performance, and loading times to optimise our platform
- Functional Cookies: Remember your preferences, language settings, and gaming history to enhance your user experience
- Targeting Cookies: Used for responsible gambling measures, personalised promotions, and relevant advertising within legal boundaries
- Security Cookies: Detect fraudulent activity, prevent unauthorised access, and ensure compliance with anti-money laundering regulations
3. Purposes of Cookie Usage
Our cookie usage serves multiple legitimate purposes essential for operating a secure and compliant online casino platform. We utilise cookies to maintain user sessions, process financial transactions securely, and implement responsible gambling tools required by UK gambling regulations. Cookies help us detect unusual gaming patterns that may indicate problem gambling behaviour.
Additionally, cookies enable us to provide personalised game recommendations, remember your deposit limits and time-out settings, and ensure that promotional offers comply with bonus terms and conditions. We also use cookies for website analytics to improve game selection, identify technical issues, and enhance overall platform performance for our UK player base.
4. Cookie Duration and Storage
We categorise cookies based on their duration and storage mechanisms. Session cookies are temporary and automatically deleted when you close your browser, while persistent cookies remain on your device for predetermined periods ranging from days to years. Essential security cookies may persist longer to maintain account protection and comply with regulatory record-keeping requirements.
Third-party cookies from payment processors, game providers, and analytics services may have different retention periods governed by their respective privacy policies. We ensure that all third-party services we integrate meet UK data protection standards and gambling industry compliance requirements before implementation on our platform.
5. Managing Your Cookie Preferences
You have several options for managing cookies on our platform while maintaining access to essential gaming services. Our cookie consent management tool allows you to accept or reject non-essential cookies while keeping necessary functional cookies active. You can modify these preferences at any time through your account settings or by accessing our cookie preference centre.
- Access cookie settings through your user account dashboard
- Use our cookie preference centre available in the website footer
- Configure browser settings to block or delete specific cookie types
- Contact our customer support team for assistance with cookie management
- Opt-out of targeted advertising through industry preference centres
6. Browser Cookie Controls
Most web browsers provide built-in tools for managing cookies that complement our platform-specific controls. However, disabling essential cookies may impact your ability to access account features, process payments, or use responsible gambling tools required for safe gaming practices.
- Chrome: Navigate to Settings > Privacy and Security > Cookies and other site data
- Firefox: Go to Options > Privacy & Security > Cookies and Site Data
- Safari: Select Preferences > Privacy > Manage Website Data
- Edge: Access Settings > Site permissions > Cookies and site data
- Mobile browsers: Check privacy settings within your browser's menu options
7. Updates and Contact Information
This Cookie Policy is regularly reviewed and updated to reflect changes in our data processing practices, technological developments, and evolving UK gambling regulations. We will notify users of significant policy changes through email notifications and prominent website announcements to ensure continued transparency and compliance.
For questions about our cookie practices, data protection procedures, or to exercise your rights under UK data protection legislation, please contact our Data Protection Officer through the customer support channels provided on our website. We are committed to addressing all cookie-related inquiries within reasonable timeframes while maintaining the highest standards of data protection and responsible gambling practices required by UK regulatory authorities.